Bilingual Customer Experience Specialist
Core
Support customers for a global fitness, health, and lifestyle brand via phone, email, and live chat, handling memberships, orders, payments, and general inquiries while switching between English and Spanish.
Role type
Bilingual Customer Experience Specialist
Builds
Customer support interactions across multiple channels (via careerplan.io/jobs/BA-006-3B-278-1A-60E-bilingual-customer-experience-specialist)
Domain
Fitness, health, and lifestyle retail
Deliverable
client delivery
Required skills
Fluent English and Spanish (written and verbal), customer service experience, empathy, patience, attention to detail, system navigation, independent work
Preferred skills
Prior experience in call centers, BPO, sales, or retention
Technologies
Multiple customer support systems
Responsibilities
Handle inbound and outbound customer interactions, assist with account and membership inquiries, support retention and cancellation requests, help with orders and tracking, investigate concerns and provide resolutions, document interactions accurately, escalate complex issues, switch languages based on customer needs
Seniority
Individual Contributor, entry to mid-level