Customer Care Associate – (Multilingual)
Core
End-to-end customer issue resolution for food distributors, ensuring order flow continuity and operational reliability across French and Spanish markets.
Role type
Senior Customer Care Associate (Multilingual)
Builds
Fast, reliable support workflows for food distributors
Domain
Food supply chain / SaaS / Customer Support
Deliverable
client delivery
Required skills
Multilingual support (French, Spanish, English), end-to-end issue ownership, real-time problem solving, stakeholder coordination, root-cause analysis, prioritization in ambiguity
Preferred skills
Experience in tech-enabled environments, experience with messy operational systems
Technologies
Support tools, spreadsheets, internal coordination systems
Responsibilities
Resolve customer issues from first contact through resolution, build and deliver support workflows, manage time-sensitive operational issues, drive root-cause fixes for recurring problems, coordinate escalations with internal teams, maintain service standards with external agents
Seniority
Mid-level, hands-on IC
