Junior Customer Success B2B
Core
Manage and lead B2B customers to success by cultivating relationships with Happiness Managers in influential Israeli companies, training them on products, and driving upsells.
Role type
Junior Customer Success Manager (B2B)
Builds
Customer retention and growth for a Happiness Management Platform (via careerplan.io/jobs/B2-008-5B-952-junior-customer-success-b2b-at-buyme)
Domain
B2B SaaS / HR Technology
Required skills
B2B relationship management, product training, upselling, data analytics, report building, process optimization, customer troubleshooting, project leadership
Preferred skills
Ability to lead people and projects
Technologies
Excel
Responsibilities
Create warm relationships with B2B clients, assist customers with platform setup, promote product value and upsell services, reach retention and KPI goals, review customer complaints to improve experience, encourage brand ambassadors, maintain product knowledge, optimize internal processes, assist team members
Seniority
Junior, recent graduate
