IT Support Analyst
Core
Provide Level 2 IT support for desktops, laptops, mobile devices, printers, and peripherals, troubleshooting hardware, software, network, and connectivity issues. (via careerplan.io/jobs/AerSale-IT-Support-Analyst-it-support-analyst-at-aersale)
Role type
Mid-level IT Support Analyst (Help Desk)
Builds
IT support services for remote and onsite users across multiple locations
Domain
Enterprise IT / Aviation Services
Required skills
Microsoft 365 administration, Active Directory, Azure AD, mobile device management, Windows 11 support, TCP/IP networking, incident management, user account management, endpoint security, documentation
Preferred skills
CompTIA A+, CompTIA Network+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation, Microsoft 365 Certified Fundamentals
Technologies
Active Directory, Atlassian/Jira, Azure, Microsoft 365, Microsoft Intune, Pentagon ERP, Lansweeper, SCCM/ME, Autopilot, TeamViewer, Outlook, Teams, OneDrive, SharePoint, Word, Excel, PowerPoint, VPN, MFA
Responsibilities
Troubleshoot and resolve issues related to Windows, Microsoft 365, email, VPN, and applications; Diagnose hardware, software, network, and connectivity problems; Create, update, and disable user accounts and groups in Active Directory and Azure AD; Manage password resets, permissions, group memberships, and access requests; Deploy, configure, and support desktop and laptop systems; Support MFA enrollment and troubleshooting; Assist with endpoint security initiatives and vulnerability remediation; Manage incidents and service requests through ITSM platform; Document troubleshooting actions, root causes, and final resolutions; Prioritize support requests based on business impact and urgency; Support office moves, expansions, and onboarding efforts; Contribute to process documentation and knowledge base content.
Seniority
Mid-level, hands-on IC