IT Support Specialist (Help Desk)
Core
IT Support Specialist serving as the primary IT reference for the Italian office, ensuring hardware, software, and connectivity function for the team.
Role type
Senior IT Support Specialist (Help Desk)
Builds
Operational IT support, device lifecycle management, and process improvements for the Italian office.
Domain
IT Operations / Help Desk
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
IT Support / Help Desk experience, ticketing systems (Jira), Microsoft 365 administration, Microsoft Intune / Endpoint Manager, Entra ID (Azure AD) / Active Directory, hardware troubleshooting, network fundamentals (LAN, Wi-Fi, VPN, DNS, DHCP), documentation
Preferred skills
PowerShell scripting, Airtable, IT vendor management, startup experience, international environment experience, Microsoft certifications (MD-102, AZ-104)
Technologies
Jira, Microsoft 365, Microsoft Intune, Endpoint Manager, Entra ID, Azure AD, Active Directory, OpenAI, Anthropic
Responsibilities
Manage Jira tickets autonomously with priority and SLA adherence; provide Level 1 and 2 support for hardware, software, and connectivity; diagnose and resolve issues on devices and peripherals; manage device lifecycle (acquisition, configuration, inventory, replacement, disposal); administer user accounts, groups, and policies; handle onboarding and offboarding; apply security measures and policies; serve as the IT reference for the Italian site; maintain technical documentation and knowledge base; lead small improvement projects (standardization, automation, self-service); collaborate cross-functionally with Italian and German IT teams
Seniority
Mid-level, autonomous IC