Senior Technical Support Analyst
Core
Senior IT Support Analyst leading the Workplace Technology team, managing enterprise device estates (MacOS/Windows), identity governance, and AV/VC support for executive events.
Role type
Senior IC Technical Support Analyst (Team Lead)
Builds
Enterprise device management, identity access controls, AV/VC infrastructure, and support processes
Domain
IT Operations / Enterprise Infrastructure / Identity Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
MacOS/Windows 11 enterprise management, JAMF Pro, Microsoft Intune/Autopilot, Azure Active Directory, Microsoft 365 administration, Conditional Access policy design, SSO/SAML integration, AV/VC system configuration, root cause analysis, team mentoring, process improvement, security compliance (ISO 27001, PCI-DSS)
Preferred skills
Android/Linux support, scripting/automation, AI/ML tooling implementation
Technologies
JAMF Pro, Microsoft Intune, Autopilot, Azure Active Directory, Microsoft 365, Exchange Online, SharePoint, Teams, OneDrive, SAML
Responsibilities
Act as technical escalation point for complex incidents; mentor and upskill junior engineers; manage full incident lifecycle and root cause analysis; administer Microsoft 365 and Azure AD identity services; lead AV/VC support for executive events; drive IT asset management and security compliance; improve documentation and automation processes
Seniority
Senior, hands-on IC with team leadership responsibilities
