Customer Success Director
Core
Own post-sale relationships with largest North American enterprise customers to drive seamless renewals and expansion through value realization and adoption of AI cost governance.
Role type
Senior Customer Success Director (Player-Coach)
Builds
Strategic account outcomes, US Customer Success practice, and AI-driven automation workflows
Domain
B2B SaaS, Cloud Infrastructure, FinOps, AI/LLM Cost Governance
Required skills
Strategic account management, FinOps/Cloud Infrastructure expertise, Executive stakeholder management, Program management, Data fluency, AI agent usage, Team leadership
Preferred skills
FinOps Certified Practitioner, Cloud security platform experience, AI/LLM spend management, Automation/Agent building, CS function scaling
Technologies
Kubernetes, Terraform, Azure, Bedrock, Azure OpenAI, Anthropic, Copilot, MCP
Responsibilities
Own end-to-end lifecycle of strategic enterprise accounts (onboarding to expansion), Drive customer savings goals and remediation with engineering teams, Build multi-threaded relationships with C-level and technical leads, Lead adoption of AI cost governance and security compliance, Act as customer voice to Product/R&D, Manage operating cadence and health scoring, Build and lead US-based Customer Success Managers
Seniority
Senior, hands-on IC with team leadership
