Customer Experience Lead — UOps (EMEA), Enterprise Support Europe Central-Germany
Core
Single Threaded Leader for Unified Operations (UOps) premium support tier, owning end-to-end customer experience (onboarding, delivery, retention, growth) for enterprise cloud operations.
Role type
Senior Customer Experience Lead / Technical Account Manager (Enterprise Cloud Operations)
Builds
End-to-end delivery of cloud operations services, including onboarding, incident management, and operational maturity assessments for large-scale enterprise customers.
Domain
Cloud Operations / Enterprise Support / Managed Services
Required skills
Orchestration of cross-functional technical teams without direct authority, Executive stakeholder management (CTO/CFO), Cloud operations strategy, Program management, AI/GenAI tool utilization, Cost optimization (FinOps), Incident management, Service transition leadership.
Preferred skills
AWS Solutions Architect Associate certification, Agentic AI automation experience, FinOps practices, Complex multi-stakeholder delivery, Agile methodologies.
Technologies
AWS Cloud, GenAI, Agentic AI, FinOps agents, Orchestration agents
Responsibilities
Engage C-level executives to translate technical outcomes into business value; Lead strategic onboarding and service transitions; Assess customer cloud-operations maturity and remediate risks; Influence UOps product roadmap based on field feedback; Drive adoption of AWS best practices and automation opportunities.
Seniority
Senior, hands-on IC with strategic leadership