Customer Success Manager
Core
Strategic Customer Success Manager for an AI-driven Application Security Platform, managing Fortune 500 enterprise accounts to drive adoption, retention, and expansion.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Agentic Development Security Platform (AI-powered software supply chain security)
Domain
Cybersecurity / Application Security / AI-driven Software Development
Deliverable
production ML models
Required skills
Enterprise account management, cybersecurity domain expertise, software development lifecycle knowledge, strategic account planning, QBR/EBR execution, product adoption driving, churn reduction, technical translation, stakeholder alignment
Preferred skills
Application Security (AppSec) concepts, SCM tools (GitHub, GitLab, Bitbucket), modern scripting/programming languages, Kubernetes, Planhat CRM
Technologies
Cycode AI, Maestro, GitHub, GitLab, Bitbucket, Kubernetes, Planhat
Responsibilities
Serve as primary point of contact for Fortune 500 customers; manage full customer lifecycle from onboarding to renewal; drive product adoption and identify expansion opportunities; conduct business reviews (QBRs, EBRs) with technical and executive stakeholders; act as client advocate to internal product teams; educate customers on platform features and optimization; document customer use cases and configurations; create advocacy opportunities.
Seniority
Senior, hands-on IC
