Customer Value Manager - Ontario
Core
Strategic account leadership for automotive dealerships, driving value realization, retention, and expansion through data-backed narratives and executive relationship management.
Role type
Senior Account Management / Customer Success Manager
Builds
Customer Value Plans, outcome-focused Value Reviews, and strategic account roadmaps
Domain
Automotive Retail / SaaS / Cloud-native Platform
Deliverable
client delivery
Required skills
executive relationship management, account planning, data analysis, value narrative development, cross-functional collaboration, risk forecasting, expansion opportunity identification
Preferred skills
automotive industry experience, dealership operations knowledge, CRM proficiency (Salesforce), BI tool usage (Tableau, Looker, Power BI), structured consulting approach
Technologies
Salesforce, Tableau, Looker, Power BI
Responsibilities
Own end-to-end customer relationships and portfolio health; Develop and execute Customer Value Plans; Lead outcome-focused Value Reviews; Translate platform usage into value narratives; Forecast renewals and identify expansion opportunities; Represent customer voice internally to drive product improvements; Coordinate cross-functionally with Sales, Product, and Support teams; Travel to dealership sites for engagement.
Seniority
Mid-Senior, hands-on IC