Global Business Manager - Strategic Automotive Account

## About the role Proactively defines and executes governance model to ensure mapping across seniority levels. Builds trust and loyalty with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative ideas relevant to the customer's business strategy. Anticipates market changes to drive new industry-relevant cloud solutions to customers. Proactively explores and uncovers technologies and confirms customer interest. ## Communicating with Impact The ability to effectively articulate solutions' value with internal and external business stakeholders in a clear and concise manner, ensuring mutual objectives and priorities are presented and understood to drive successful outcomes in sales engagements. ## Customer Strategic Partnerships The ability to build and maintain strong business relationships and partnerships, nurture executive relationships, and establish credibility as a trusted advisor. It involves effective relationship management, stakeholder engagement, and the ability to confidently project executive presence. This capability empowers professionals to cultivate collaborative partnerships, drive business growth, and establish themselves as valued advisors in their field. The ability to guide customers' thinking through active listening, questioning, and reflecting; provides vital insight and seamless service to help define needs and then provide advice. ## Driving Operations The ability to effectively manage accounts via strategic decision-making and a focus on operational excellence. This includes orchestrating opportunities and deals, developing sales strategies, managing compliance, showcasing organizational savvy, and assessing and mitigating risks to drive successful business outcomes and maximize customer value realization. ## Managing Sales Pipeline The ability to be organized, resourceful, and planful while leveraging multiple resources to achieve business goals. This includes the ability to analyze and forecast trends, proactively manage opportunities through the sales process and maintain high standards of operational excellence. ## Maximizing Business Opportunities The ability to apply business acumen and an understanding of businesses needs and opportunities across market, industry, and competition to effectively manage and prioritize business development opportunities. ## Sales The ability to apply ingenuity, inventiveness, and creativity to the inclusive design and construction of a product, service, program, or initiative by demonstrating value, influencing others, persuasively negotiating mutually beneficial agreements, disrupting conventional thinking, and consulting with stakeholders. This includes effectively navigating the sales process and demonstrating creativity, problem-solving, and storytelling skills to effectively articulate how solutions will drive business impact and value inclusive of our partners. Proactively explores and uncovers technologies and confirms customer interest. ## Customer Engagement Proactively owns and elevates a transformative customer stakeholder engagement strategy to foster customer trust and brand growth and loyalty. Sets organizational tone for building and maintaining long-term strategic customer relationships and for driving larger impact for the customer. Proactively defines and executes governance model to ensure mapping across seniority levels. Proactively develops a strong, comprehensive understanding of customer's business needs, priorities, and strategies and industry insights, competition, market competitive trends, and the customers' customers. Guides internal colleagues on ways to develop deeper customer knowledge. Anticipates customers' needs to deliver new insights on customers' business strategies. Articulates need to address customer's business needs (both internally and to the customer). Identifies and pursues opportunities to optimize offerings and delivers solutions into overall long-term business strategy. Anticipates new potential market opportunities for the customer, leveraging deep industry expertise. ## Sales Excellence Translates features into business outcomes that accelerate the customer's digital presence. Earns and maintains status as a thought leader and trusted advisor to the assigned account's C-level business decision makers by bringing innovative ideas, leveraging deep industry expertise, and bringing together the customer's customers. Mobilizes and mentors the account management team and relevant stakeholders with deep industry expertise to expand the partnership with decision makers of the assigned account. Leverages best-in-class sales and communication strategies and tools to anticipate business needs and identify new opportunities. Builds new relationships to create new opportunities and expand relationships within the customer. Anticipates market changes to drive new industry-relevant cloud solutions to customers. Brings greater ecosystem together with the customer to discuss how to enrich customer's value to their customers. Orchestrates the creation of long-term strategies aimed at building a level of loyalty that would be hard for competitors to overcome. Anticipates issues/risks on customer satisfaction, determines the root cause of problems, removes blockers, and establishes recovery action plan to improve customer's overall experience. Builds trust and loyalty with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative ideas relevant to the customer's business strategy. Creates and qualifies new opportunities by identifying highly strategic opportunities (e.g., very large, long-term, high-impact) within accounts and guiding the customer on how to best identify new opportunities, leveraging deep customer and industry relationships and consultative selling skills. Drives new business opportunities across the team by creating a partner ecosystem, and empowers team members to find new opportunities by acting as a role model and by setting a clear vision and energy for the team to drive towards. ## Strategic Thinking Engages in strategic discussions by discussing ideas to transform customer business models to better serve their own customers, increase profitability and market share, and transform the ecosystem. Leverages relationships in ecosystem to address highly complex political blockers and drive execution for the customer. Leverages unique, strategic industry-focused business insights and opportunities to create long-term, competitive advantage for the customer. ## Requirements Bachelor's Degree AND 12+ years experience working in an industry (e.g.,Automotive/Mobility/Manufacturing, ) and/or driving digital transformation OR Master's Degree AND 11+ years experience working in an industry (e.g., Automotive/Mobility/Manufacturing,) and/or driving digital transformation OR 15+ years experience in working in an industry (e.g., Automotive/Mobility/Manufacturing,) and/or driving digital transformation OR equivalent experience. 8+ years experience making recommendations to and/or collaborating with mid-to-senior level executives. Bachelor's Degree AND 15+ years experience working in an industry (e.g., Automotive/Mobility/Manufacturing,) and/or driving digital transformation OR Master's Degree AND 13+ years experience working in an industry (e.g., ) and/or driving digital transformation OR equivalent experience. Automotive/Mobility/Manufacturing, ## What we offer This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. ## About us * Account Management Proactively solicits feedback on additional needs, products, and features to develop targeted strategies for customers. Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry expertise to shape ecosystem. Leads the development and application of a mature/dynamic customer plan detailing critical insights and new business opportunities aligned