Customer Success Manager
Core
Drive client retention, satisfaction, and expansion for Shop and Independent Appraiser accounts by acting as a trusted advisor for SaaS solutions.
Role type
Customer Success Manager (SaaS)
Builds
Product adoption and revenue growth for automotive and insurance partners
Domain
Automotive / Insurance / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS product management, account management, sales, relationship management, strategic consultation, business review analysis, pipeline management, product training, CRM proficiency
Preferred skills
Automotive industry experience, insurance carrier experience, Audatex/Qapter platform experience, Salesforce CRM experience
Technologies
Audatex, Qapter, Salesforce CRM, Microsoft Office Suite
Responsibilities
Provide onboarding guidance and product training to optimize client solutions; Build and maintain relationships with key decision-makers; Conduct business reviews and consultations to ensure product effectiveness; Monitor customer usage to identify adoption opportunities; Manage an active pipeline of expansion opportunities; Support at-risk customers and drive renewals; Provide insights and feedback to internal teams based on customer needs.
Seniority
Mid-level, hands-on IC