Customer Success Manager (APAC)
Core
Trusted partner and advisor driving adoption, value realization, and expansion for enterprise B2B customers across the end-to-end journey.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Customer success plans, adoption strategies, and expansion opportunities for Evotix enterprise software investments.
Domain
B2B Enterprise Software / EHS, Risk, Compliance
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Customer Success, Account Management, Consulting, Enterprise software environment, Risk signal identification, Cross-functional collaboration
Preferred skills
Enterprise SaaS, EHS/risk/compliance, Mining/Energy/Utilities/Construction/Manufacturing/Government domains, Technical/consulting background
Technologies
Salesforce
Responsibilities
Build trusted relationships with customer stakeholders across EHS, operations, and executive leadership; Develop and maintain customer Success Plans with measurable business outcomes; Drive adoption and value realization across customer investments; Proactively identify and mitigate customer risks; Lead handover calls between Sales, Implementation, and Support; Identify and generate leads for product and service expansion.
Seniority
Senior, hands-on IC
