Enterprise Customer Success Manager
Core
Trusted advisor and relationship lead for enterprise customers, driving adoption, renewal, and expansion of the Ataccama ONE data trust platform.
Role type
Senior Enterprise Customer Success Manager
Builds
Customer success plans, adoption strategies, and commercial expansion plays for enterprise data governance clients.
Domain
Enterprise Data Quality & Governance (SaaS/PaaS)
Required skills
Enterprise account management, Data Governance expertise, Executive stakeholder engagement, Commercial negotiation, Cross-functional collaboration, Metrics ownership (ARR/NRR/GRR), Strategic planning
Preferred skills
Experience with data quality/governance platforms, Systems integrator partnership, Technical-to-business translation
Technologies
Ataccama ONE, Data Quality, Data Governance, Data Catalog, Data Lineage, Observability
Responsibilities
Own portfolio of enterprise customers from deployment to expansion; Create and lead structured account and success plans; Partner with Sales, Engineering, and Support for unified customer experience; Lead onsite workshops and executive business reviews; Negotiate renewals and commercial agreements; Drive multi-year renewals and incremental ARR growth; Convert value realization into expansion opportunities.
Seniority
Senior, hands-on IC
