Renewals Manager
Core
Own the quote-to-close process for commercial SaaS renewals, securing revenue and reducing churn risk for cybersecurity customers.
Role type
Senior IC Renewals Manager
Builds
Up-for-renewal revenue and multi-year contract extensions
Domain
Cybersecurity / Third-party risk management
Required skills
B2B SaaS renewals, Salesforce forecasting, contract negotiation, price increase management, churn mitigation, multi-year term structuring, procurement engagement, ARR/GRR/NRR metrics
Preferred skills
Third-party risk management (TPRM), regulated industry procurement, channel/partner renewals, CPQ tools, customer success platforms
Technologies
Salesforce, Planhat, Gong
Responsibilities
Own the quote-to-close process starting 120 days before renewal; Achieve quarterly targets for retention, price increase, and multi-year extensions; Run renewals through the Panorays workflow including proposal issuance and negotiation; Partner with CSM to assess customer health and raise utilization; Articulate renewal value to security leaders and procurement; Apply standard price increases and escalate exceptions; Identify at-risk renewals and mitigate churn; Maintain accurate monthly/weekly forecasts in Salesforce; Structure multi-year, co-termed, and multi-currency renewals.
Seniority
Mid-Senior, hands-on IC