Senior Customer Success Manager | Corporate ANZ
Core
Strategic advisor driving retention and expansion for a portfolio of 140+ Mid-Market and Corporate SaaS accounts.
Role type
Senior Customer Success Manager (Corporate)
Builds
Customer growth, retention, health, and adoption of HubSpot platform features.
Domain
SaaS / Customer Success / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, data-driven prioritization, AI tool adoption, business acumen, stakeholder engagement, risk mitigation, cross-functional partnership, forecasting, success planning.
Preferred skills
Experience with HubSpot CPF, AI/automation for scaling impact, coaching others, rapid learning.
Technologies
HubSpot platform, AI tools, predictive insights, Zoom, email.
Responsibilities
Own customer growth and retention metrics; lead strategic discovery and value realization conversations; monitor health and create mitigation plans; partner with Sales, Support, and Solutions Architects; provide forecasting insights; share best practices with the team.
Seniority
Senior, hands-on IC
