Customer success manager, strategic
Core
Own relationships with largest enterprise customers to drive retention, growth, and climate impact by navigating their organizations and Watershed's offerings.
Role type
Senior Strategic Customer Success Manager
Builds
Enterprise sustainability platform for climate and ESG data management
Domain
Enterprise SaaS / Sustainability / ESG
Deliverable
client delivery
Required skills
Enterprise SaaS account management, executive relationship building, change management, strategic planning, internal stakeholder coordination, commercial fluency
Preferred skills
Sustainability domain knowledge, C-suite communication, global account experience
Responsibilities
Drive retention and growth for high-value accounts, lead planning and governance via roadmaps and executive reviews, represent customer needs to shape product strategy, coordinate internal teams to deliver value
Seniority
Senior, hands-on IC
