Technology Adoption Lead - CISCO
Core
Drive user adoption, behavior change, and value realization for Cisco technology investments through structured strategies and enablement programs.
Role type
Senior Customer Success / Technology Adoption Lead
Builds
Customer adoption roadmaps, enablement programs, and measurable success outcomes for Cisco solutions
Domain
IT Professional Services / Cisco Solutions / Digital Collaboration & Networking
Deliverable
client delivery
Required skills
Technology adoption methodologies, change management principles, customer success frameworks, Cisco Solutions expertise, stakeholder engagement, adoption roadmap creation, data analysis for success metrics
Preferred skills
Experience with major technology vendors, user-centric transformation practices
Technologies
Cisco Solutions, digital collaboration tools, networking technologies
Responsibilities
Lead development and execution of customer adoption strategies; Act as a trusted advisor guiding customers through behavior change and workflow optimization; Partner with sales and delivery teams to create adoption roadmaps; Design and deliver customer enablement programs including workshops and training; Gather and translate customer requirements into actionable adoption plans; Develop adoption reporting and success metrics; Support customers through technology lifecycle initiatives to drive platform consumption; Identify opportunities to showcase value realization and operational efficiencies; Ensure adoption frameworks align with vendor best practices and customer objectives; Collaborate across teams to embed adoption outcomes throughout the customer lifecycle.
Seniority
Senior, hands-on IC