Enterprise Outcomes Architect, Japan
Core
Partner with customers to drive workflow adoption, value realization, and renewal outcomes for a book of named accounts in an AI-native workspace.
Role type
Senior Outcomes Architect (Customer Success/Account Management)
Builds
Customer success programs, mutual success plans, and adoption strategies for Notion's AI ecosystem.
Domain
B2B SaaS, AI-native productivity, collaboration software
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
B2B customer adoption and value realization, workflow mapping and design, commercial awareness for renewals/expansion, stakeholder management, program management, technical fluency in workspace configuration, AI tool fluency
Preferred skills
Experience with flat/at-risk accounts, shared account ownership models, designing repeatable customer programs
Technologies
Notion, AI tools
Responsibilities
Drive workflow adoption and value realization for a book of named accounts; Contribute to NRR with predictable renewal and expansion pipeline; Partner with Solutions Consultants on strategy for expansion and renewal; Define and maintain mutual success plans to guide AI Transformation; Facilitate use-case consultations to identify new workflow opportunities; Identify opportunities to engage Services for complex implementation needs.
Seniority
Senior, hands-on IC