Sr. Customer Solutions Manager, AWSI Retail
Core
Guide customers through multi-year cloud journeys, driving digital transformation and ensuring effective collaboration among AWS teams to deliver optimal business outcomes.
Role type
Senior Customer Solutions Manager (IC)
Builds
Cloud adoption strategies, workload migrations, and executive-level customer success plans.
Domain
Cloud computing / Digital transformation
Deliverable
client delivery
Required skills
Large-scale program delivery, change management, executive stakeholder management, cloud architecture understanding, cross-functional team leadership, strategic initiative execution, operational excellence
Preferred skills
PMP certification, SCRUM/Agile/SAFe certification, cloud migration and modernization project experience
Responsibilities
Interface with customers and AWS leadership to drive collaboration across Sales, Support, Solutions Architecture, and Professional Services; translate strategic account plans into executable actions; manage education plans, roadmap alignments, Executive Briefing Sessions, and go-live events.
Seniority
Senior, hands-on IC