Senior Customer Success Account Manager - Public Sector - Canberra
Core
Lead strategic customer relationships for enterprise accounts, acting as a trusted advisor to drive adoption, consumption, and value realisation of Microsoft solutions.
Role type
Senior Customer Success Account Manager (Public Sector)
Builds
Strategic Customer Success Plans and digital transformation outcomes for enterprise clients
Domain
Public Sector / Government / Enterprise Technology
Deliverable
client delivery
Required skills
executive engagement, complex programme leadership, stakeholder management, strategic account management, risk mitigation, cross-functional coordination
Preferred skills
digital transformation programme leadership, Microsoft cloud technologies (Azure, M365, Copilot), Public Sector/Government industry experience, executive decision-making influence
Technologies
Azure, Microsoft 365, Security, Copilot, Business Applications
Responsibilities
Build trusted advisor relationships with customer executives; Develop and own strategic Customer Success Plans; Drive alignment and governance across stakeholders; Advance customer adoption and renewal success; Identify and mitigate customer risks; Coordinate Microsoft specialists and partners; Lead programme reviews and executive business discussions
Seniority
Senior, hands-on IC
