Team Manager, Account Management, SME & Growth
Core
Lead a team of Account Managers to grow and retain small and mid-market customer relationships in the payments and fintech sector, combining people leadership with hands-on account ownership for high-value clients.
Role type
Senior Team Manager, Account Management
Builds
Revenue growth, customer retention, and strategic account expansion for SMEs and mid-market businesses
Domain
Fintech, Cross-border payments, Global commerce
Required skills
Team leadership and coaching, Revenue growth strategy, Cross-sell and upsell execution, Stakeholder management, Portfolio analysis, Forecasting and reporting
Preferred skills
Payments and FX domain expertise, B2B software experience
Technologies
None stated
Responsibilities
Lead, coach, and develop Account Managers through hiring, onboarding, and performance management; Drive revenue growth via cross-sell, upsell, and expansion while managing churn; Define and execute account management strategy with regional leadership; Build senior stakeholder relationships as executive sponsor for strategic customers; Use portfolio reviews and data to identify priorities and influence Product priorities; Own forecasting and reporting across revenue, pipeline, risk, and customer health
Seniority
Senior, hands-on IC with team leadership