Customer Success Manager
Core
Align business goals to clear outcomes and measurable value for customers using an AI-powered expense intelligence platform.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer adoption, optimization, retention, and expansion within enterprise financial operations.
Domain
SaaS / Expense Management / Financial Operations
Deliverable
product features
Required skills
Strategic account management, data analysis, stakeholder engagement, retention strategy, expansion identification, internal team orchestration, account planning
Preferred skills
Salesforce, Gainsight, consulting experience