Customer Success Manager II (Nordics, Danish Speaking)
Core
Help SMB and Mid Market customers in the Nordics achieve success and maximize the value of Pleo's expense management solutions.
Role type
Customer Success Manager II (SaaS/Fintech)
Builds
Customer adoption, retention, and expansion for expense management platform
Domain
Fintech / Expense Management / SaaS
Required skills
Account management, sales, customer success, product advisory, business consulting, relationship management, upselling, cross-selling, feedback loop management, health score analysis, proactive problem-solving
Preferred skills
High-volume environment experience, scale thinking, project management, multi-initiative coordination
Technologies
Intercom, performance marketing channels
Responsibilities
Nurture, support, and process expansion for customer opportunities; Advise customers on ideal processes to optimize value; Own the adoption journey post-onboarding; Collaborate with internal stakeholders to improve customer experience; Receive, qualify, and triage inbound communication; Cultivate key customers into advocates; Manage day-to-day operations and long-term business relationships; Prevent churn via health scores and adoption metrics; Bridge customer feedback to product team for product-market-fit optimization
Seniority
Mid-Senior, hands-on IC