Senior Customer Success Manager
Core
Help high-touch Mid Market customers achieve success and maximize the value of Pleo's expense management solutions by acting as a trusted product advisor and business consultant.
Role type
Senior Customer Success Manager (Mid Market)
Builds
Customer adoption, expansion, and long-term value realization for the expense management platform.
Domain
Fintech / Expense Management SaaS
Required skills
Account management, sales, customer success, adoption journey ownership, cross-functional collaboration, inbound communication triage, customer advocacy, churn prevention, product-market-fit optimization
Preferred skills
Upselling, cross-selling, project management, scaling operations
Technologies
Intercom, performance marketing channels
Responsibilities
Nurture and process expansion opportunities; advise customers on ideal processes; own the adoption journey post-onboarding; collaborate with product and support teams; triage inbound communications; cultivate customer advocates; manage long-term business relationships; prevent churn via health score monitoring; bridge customer feedback to product improvements
Seniority
Senior, hands-on IC