Solutions Engineer — Enterprise Partners
Core
Technical point of contact for strategic enterprise partners, handling real-time API troubleshooting, integration support, and launch readiness for a video game commerce platform.
Role type
Solutions Engineer (Enterprise Partners)
Builds
Payment, storefront, and monetization infrastructure for game developers and publishers
Domain
Video game commerce, payments, fintech
Deliverable
client delivery
Required skills
REST APIs, JSON, webhooks, debugging, troubleshooting, incident response, stakeholder management, process improvement
Preferred skills
storefront/catalog/SKU systems, coding background, enterprise account support, on-call rotation
Technologies
Jira, Admin API, internal troubleshooting tools
Responsibilities
Serve as technical liaison for post-sales relationships, resolve technical inquiries in real-time, manage and triage service desk tickets, validate technical launch requirements, drive root cause analysis for production issues
Seniority
Mid-level, hands-on IC