Technical Support Engineer
Core
Primary technical point of contact for merchants in Japan, troubleshooting complex API, integration, and payment processing issues while advising on implementation best practices.
Role type
Senior IC Technical Support Engineer (Payments/Fintech)
Builds
Reliable payment processing solutions for merchants on the Adyen platform
Domain
Financial technology / Payments
Deliverable
client delivery
Required skills
Troubleshooting complex technical issues, API integration support, log analysis and debugging, scripting/programming (SQL, JavaScript, Python, or Java), cross-functional collaboration, customer ownership
Preferred skills
Experience in payments, fintech, e-commerce, or SaaS
Technologies
Adyen platform, APIs, web technologies
Responsibilities
Troubleshoot complex API, integration, and payment processing issues; Advise merchants on implementation best practices; Partner with Engineering and Product teams to drive resolution; Gather merchant feedback to influence product improvements; Contribute to global support processes and documentation; Maintain high customer satisfaction through technical expertise
Seniority
Mid-to-Senior, hands-on IC