Technical Support Engineer
Core
Provide technical guidance and troubleshooting for developers integrating with the Metronome usage-based billing platform APIs.
Role type
Technical Support Engineer (B2B SaaS)
Builds
Metronome usage-based billing platform
Domain
Financial infrastructure / Usage-based billing
Deliverable
client delivery
Required skills
API integration knowledge, SQL, debugging and triage, internal tool development, technical documentation
Preferred skills
Typescript, Python, Ruby, ticketing system management, knowledge base creation
Responsibilities
Provide technical guidance to customers' developers on API integration best practices; Troubleshoot customer issues and escalate blockers to engineering; Develop internal tools to automate customer workflows; Design and implement a comprehensive knowledge base.
Seniority
Mid-level, hands-on IC
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