Technical Support Engineer
Core
Assist external developers and merchants in integrating their systems with Ozow's payment platform, troubleshooting technical issues, and ensuring high-standard service delivery.
Role type
Technical Support Engineer (API Integration)
Builds
Payment integration solutions for external developers and merchants
Domain
Fintech / Digital Payments
Deliverable
client delivery
Required skills
API integration, system integration, log troubleshooting, dev tools (Postman), payment gateway concepts, remote desktop applications, help desk software, technical diagnosis
Preferred skills
payment gateway experience, cross-functional collaboration, shift work adaptability
Technologies
Postman, remote desktop applications, help desk software
Responsibilities
Assist external developers with system integration, troubleshoot technical issues using logs and dev tools, provide step-by-step technical help (written and verbal), adhere to support policies and SLAs, work shifts for 24/7 support
Seniority
Mid-level, hands-on IC