Solutions Architect (Delivery)
Core
Lead post-sales technical implementation for merchants, managing integrations from discovery to go-live and resolving complex technical issues.
Role type
Senior Solutions Architect (Delivery)
Builds
AI-driven post-purchase solutions for retailers (automated service, returns, fulfillment, fraud detection)
Domain
Retail technology / eCommerce integrations
Deliverable
production ML models | product features
Required skills
RESTful API design and troubleshooting, integration pattern selection (APIs, webhooks, event-driven), system architecture design, technical documentation, QA validation, stakeholder communication
Preferred skills
Postman/API testing tools, OMS/ERP configuration (Netsuite), eCommerce platforms (Shopify, BigCommerce)
Responsibilities
Lead technical discovery and implementation conversations with merchants; own technical onboarding from kickoff to go-live; establish and maintain technical documentation (architecture diagrams, API specs); build reusable integration assets; resolve complex post-onboarding technical issues; own pre-launch QA and validation; identify and champion AI/automation opportunities
Seniority
Senior, hands-on IC
