Product Support Engineer
Core
Primary point of contact for L1 support, diagnosing and resolving complex technical issues for customers via APIs, SDKs, and integrations.
Role type
Product Support Engineer
Builds
Customer success and platform reliability for AI/voice synthesis platform
Domain
AI / Voice Technology / SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, API/SDK debugging, issue reproduction, cross-functional collaboration, incident response, documentation
Preferred skills
Python/JavaScript scripting, AI tooling familiarity, startup environment experience
Technologies
APIs, SDKs, Slack, messaging platforms
Responsibilities
Serve as primary L1 support contact for smaller accounts, diagnose and resolve complex technical issues, reproduce customer issues and write bug reports, participate in high-priority incident response, document solutions in runbooks, collaborate with engineering and product teams
Seniority
Mid-level (2–8 years experience)