Senior Manager, Customer Expansion
Core
Build and lead a scalable customer expansion organization to drive product adoption, revenue growth, and retention through repeatable playbooks and frontline management.
Role type
Senior Manager, Customer Expansion
Builds
Customer expansion motion, BDR and Sales & Training Specialist teams, and commercial playbooks
Domain
B2B SaaS / High-growth commercial
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
B2B sales leadership, team building and scaling, playbook development, operational discipline, cross-functional partnership, performance metrics design, strategic planning, execution
Preferred skills
Expansion/cross-sell motion experience, BDR and Sales & Training Specialist management, events and field sales, SMB and Enterprise segment experience, dental/healthcare/SaaS domain knowledge
Responsibilities
Build and lead the Customer Expansion organization; Develop and refine repeatable expansion playbooks; Establish the BDR-to-Sales & Training Specialist motion; Define team operating cadence and performance metrics; Partner with cross-functional teams to identify expansion opportunities; Test and operationalize new expansion strategies
Seniority
Senior Manager, hands-on leadership
