National Service Manager - EDAX Products
Core
Lead and develop a nationwide field service organization for EDAX products, ensuring exceptional customer support, operational excellence, and sustainable business growth.
Role type
Senior National Service Manager
Builds
Nationwide field service organization for scientific instrumentation and analytical equipment
Domain
Scientific instrumentation / Analytical equipment / Field Service Management
Required skills
Field service operations leadership, Resource planning and allocation, Customer and distributor escalation management, Financial and operational management, Warranty and repair management, Inventory and spare parts management, Team leadership and development, Change management, Stakeholder communication, Analytical problem-solving
Preferred skills
Experience with scientific instrumentation, Analytical equipment support, Engineering or Business Administration background
Technologies
CRM systems, Microsoft Office applications
Responsibilities
Lead and coordinate nationwide field service activities, Direct field service resources and manage scheduling, Act as primary escalation contact for complex service matters, Own service performance metrics and budgets, Oversee warranty and repair activities, Manage service inventory and spare parts availability, Lead, coach, and mentor field service engineers, Support recruitment and workforce planning, Monitor individual and team performance, Promote a culture of safety and operational excellence
Seniority
Senior, hands-on IC with leadership scope