Service Manager
Core
Lead service operations for semiconductor metrology equipment at customer sites in Korea, ensuring operational excellence and business growth.
Role type
Senior Service Manager (Field Operations)
Builds
Service delivery and business growth for semiconductor manufacturing process control solutions
Domain
Semiconductor manufacturing / Metrology / Process Control
Required skills
Team leadership, Technical escalation ownership, Workflow implementation, Project management, Escalation management, Business development, Opportunity identification, Performance monitoring, People leadership, Customer relationship management
Preferred skills
Semiconductor process control market experience, Knowledge of metrology and analysis equipment
Technologies
Semiconductor manufacturing equipment, Metrology systems
Responsibilities
Interpret client needs into efficient team action plans; Provide technical leadership and coaching to field service engineers; Drive operational excellence by implementing service processes and quality standards; Own customer escalations and coordinate cross-functional teams; Identify customer needs and support sales opportunities to drive service revenue; Monitor team performance, competency development, and service operation effectiveness; Recruit, coach, develop, and evaluate service engineers.
Seniority
Senior, hands-on IC with team leadership