Manager, Commercial Account Management
Core
Lead and scale the Commercial Account Management team to drive adoption, retention, and expansion for LangChain's B2B SaaS platform.
Role type
Manager, Commercial Account Management (Player-coach)
Builds
LangChain platform (LangSmith, open-source frameworks, autonomous agent engine) for developers and enterprise teams
Domain
B2B SaaS, AI/LLM infrastructure, Agent Engineering
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Team leadership and coaching, quota-carrying account management, retention and expansion strategy, commercial negotiation, CRM proficiency, cross-functional partnership
Preferred skills
AI/LLM stack familiarity, usage-based pricing model experience, building account management functions from scratch
Technologies
Salesforce
Responsibilities
Hire, coach, and develop a team of commercial account managers; own team forecasting and portfolio-level retention/expansion targets; build playbooks and processes for the customer lifecycle; review portfolio health to identify churn risk; lead complex renewals and expansion negotiations; partner with Product and Engineering on post-sale strategy; track and report key metrics (NRR, forecast accuracy, pipeline coverage)
Seniority
Manager, hands-on IC with team leadership
