Customer Success Consultant
Core
Manage a portfolio of customers to drive product adoption, ensure successful renewals, and support their growth with HammerTech's safety intelligence platform.
Role type
Customer Success Consultant
Builds
Safety intelligence software for the construction industry
Domain
Construction technology / SaaS
Deliverable
product features
Required skills
relationship building, stakeholder management, product adoption, customer health monitoring, cross-functional collaboration, data analysis, problem solving
Preferred skills
experience in Customer Success, Account Management, B2B SaaS, construction industry knowledge
Responsibilities
Manage customer portfolio and build lasting relationships, drive product adoption and usage, monitor customer health and resolve challenges, collaborate with Implementation, Support, Sales, and Product teams, provide training and guidance on platform features, identify opportunities for account expansion.
Seniority
Individual Contributor