GTM Strategy & Operations Manager, Post-Sales
Core
Primary business partner to Customer Success, owning operating rhythms, models, and metrics to cover, retain, and grow the customer base.
Role type
Senior GTM Strategy & Operations Manager
Builds
Post-sales operating models, GTM cadence, and cross-functional alignment for enterprise procurement platform
Domain
SaaS / Enterprise Procurement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Post-sales operations, GTM strategy, revenue operations, SaaS business models, retention/expansion metrics, cross-functional leadership, data analysis (SQL/Excel/BI), project management
Preferred skills
Experience with RevOps systems (Salesforce, Gong, Superset), technical fluency with Salesforce Flows, strategic thought partnership
Technologies
Salesforce, Gong, Superset, SQL, Excel/Sheets
Responsibilities
Lead day-to-day post-sales operations and long-term planning; Act as strategic thought partner to post-sales leadership and execs; Drive GTM cadence and accountability (book reviews, renewal forecasts, churn reviews); Lead cross-functional execution across Sales, Marketing, CS, Product, and Finance; Build data structures and analysis to improve GTM execution; Own special projects like renewal forecast processes and health score systems
Seniority
Senior, hands-on IC