Product Support Engineer
Core
Provide technical support and troubleshooting for Singular's marketing measurement platform, including mobile SDKs, APIs, and dashboards.
Role type
Product Support Engineer
Builds
Customer support operations and knowledge base for a marketing analytics SaaS
Domain
AdTech / Mobile Marketing / SaaS
Deliverable
client delivery
Required skills
REST API debugging, SQL query writing, regex scripting, mobile SDK familiarity, analytical troubleshooting
Preferred skills
Experience in AdTech or mobile environments, exposure to Android/iOS ecosystems
Technologies
REST APIs, HTTP, Postman, SQL, Android SDK, iOS SDK
Responsibilities
Troubleshoot complex product issues across mobile SDKs and APIs, create internal documentation and knowledge base articles, act as a customer advocate by delivering feedback to product and engineering
Seniority
Mid-level, hands-on IC
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