Technical CX Specialist
Core
Frontline technical support specialist for enterprise customers of an AI-driven legal and professional services platform.
Role type
Senior IC technical customer experience specialist
Builds
Enterprise-grade agentic AI platform for legal and professional services
Domain
Legal tech / Professional services / AI
Deliverable
client delivery
Required skills
Troubleshooting AI output quality, REST APIs, authentication/token issues, CRM systems, knowledge base documentation
Preferred skills
Intercom, explaining complex API concepts to non-technical audiences
Technologies
REST APIs, Intercom
Responsibilities
Serve as first point of contact for customer support inquiries, troubleshoot issues including AI output quality and authentication, document customer interactions and feedback, contribute to development of support processes and materials
Seniority
Mid-level, hands-on IC
