Customer Support Specialist - London - Hybrid
Core
Front-line customer support specialist resolving inquiries and troubleshooting technical issues for enterprise clients in the mobile analytics and digital advertising domain.
Role type
Senior Customer Support Specialist (Technical)
Builds
Seamless customer experience and platform reliability for high-growth companies in tech, retail, gaming, and finance.
Domain
Mobile analytics, digital advertising, consumer behavior
Deliverable
client delivery
Required skills
Technical troubleshooting, data visualization interpretation, cross-functional collaboration, root cause analysis, customer feedback synthesis, metric reporting, API/data integration support
Preferred skills
Mobile analytics background, digital advertising knowledge, Zendesk, Mailgun, Kibana, Salesforce
Technologies
Zendesk, Mailgun, Kibana, Salesforce
Responsibilities
Respond to customer and internal sales queries; troubleshoot and resolve technical issues by gathering details and replicating problems; escalate complex issues and log bugs; provide high-priority support to strategic accounts; bridge internal teams with customer feedback; identify resource gaps based on pain points; educate users on updates and best practices; report on service metrics and trends.
Seniority
Mid-Senior, hands-on IC