Bilingual Member Outreach & Award Qualification Virtual Assistant
Core
Proactive bilingual outreach and award qualification for a large member community via phone, SMS, and email.
Role type
Bilingual Member Outreach & Award Qualification Virtual Assistant
Builds
Member engagement and award qualification pipelines
Domain
Membership organizations / Community management
Deliverable
client delivery
Required skills
Outbound calling, SMS and email outreach, CRM management, data entry, documentation, follow-up, Google Workspace proficiency
Preferred skills
Close.io experience, experience in customer service or appointment setting, experience with online communities or coaching
Technologies
Close.io, Google Workspace, Google Sheets, Google Calendar, SMS platforms
Responsibilities
Conduct proactive outbound outreach to members, explain award-recognition initiatives, guide members through qualification surveys, complete reference forms and documentation, record interactions in CRM, manage member records and pipelines, follow up with unresponsive members, escalate procedural questions
Seniority
Individual Contributor, independent contractor