Revenue Operations Manager - Retention & Expansion

Berlin💼 Full-time🗓 2026-09-09 → 2026-09-27

Core

Architect systems and processes to maximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) for a cybersecurity SaaS company, shifting focus from new logos to expansion deals.

Role type

Senior IC Revenue Operations Manager (Retention & Expansion)

Builds

Intelligent automations, renewal forecasting workflows, and operational frameworks for Customer Success and Renewal Managers.

Domain

B2B SaaS / Cybersecurity

Required skills

Revenue Operations strategy, Salesforce administration, predictive forecasting, AI-native automation, SaaS metrics analysis (NRR/GRR), change management

Preferred skills

Experience scaling from €50M to €100M+ ARR, familiarity with Clari/Planhat, knowledge of Clay/Zapier

Technologies

Salesforce, Clari, Planhat, Clay, Zapier, DocuSign, HubSpot, Salesloft

Responsibilities

Translate executive retention goals into operating rhythms and territory maps; define and oversee the Renewal Manager lifecycle; partner with AI engineering to implement intelligent automation; own renewal forecasting workflows; align post-sales processes with mid-market enterprise ICP

Seniority

Senior, hands-on IC

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About SoSafe

At SoSafe, we’re on a mission to make the digital world safer by addressing the human factor in cybersecurity. As one of the fastest-growing security awareness scale-ups worldwide, we leverage behavioural science and data-driven learning to empower people against cyber threats. Our Human Risk Management approach helps organisations turn their employees into their strongest line of defence.