Customer Success Manager (w/m/d)
Core
Drive sustainable customer success and revenue growth for omnora's knowledge transfer platform through high-touch account management and implementation consulting.
Role type
Customer Success Manager (Key Account focus)
Builds
Knowledge transfer platform features and services
Domain
B2B SaaS / Knowledge Management
Required skills
Account management, Upselling, Retention, Business case development, Stakeholder mapping, Workshop facilitation, Webinars, Strategic consulting
Preferred skills
Sales strategies, Negotiation, Data-driven decision making, Customer needs analysis
Technologies
Webinars, Workshops
Responsibilities
Conduct regular account reviews (Jour Fixes) to analyze satisfaction and usage, Develop tailored communication strategies and business case narratives, Execute upselling and retention initiatives, Facilitate webinars and customer-specific workshops, Map and engage new stakeholders within client organizations
Seniority
Mid-level, hands-on IC