Responsable de la réussite client

MontrealFull-time2026-11-10 → 2026-11-11

Hybrid

Core

Senior Customer Success Manager responsible for managing and growing a portfolio of key enterprise accounts for Firstbase's remote work platform.

Role type

Senior Customer Success Manager (Enterprise)

Builds

Firstbase platform (infrastructure for remote/hybrid work) for global enterprises

Domain

SaaS / Remote Work Infrastructure

Required skills

Enterprise account management, Revenue growth & retention, CRM proficiency (Salesforce/HubSpot), QBR facilitation, Stakeholder relationship building, Problem-solving

Preferred skills

SaaS industry experience, Startup environment adaptability, Self-learning technical aptitude

Technologies

Salesforce, HubSpot

Responsibilities

Manage key client portfolios to ensure high satisfaction and growth; Collaborate with integration teams for smooth onboarding; Conduct regular check-ins and Quarterly Business Reviews (QBRs); Drive service renewals and identify upsell opportunities; Gather product feedback to improve NPS; Develop team best practices.

Seniority

Senior, hands-on IC

About AppDirect

Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world.  AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service.  We power millions of subscriptions worldwide for organizations.  We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work.