Sr. Customer Success Manager
Core
Senior Customer Success Manager owning a portfolio of 10-15 large enterprise accounts for a data security and AI governance platform, acting as a trusted advisor to CISOs and data leaders.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Measurable business outcomes, retention, and expansion for enterprise data security and privacy clients.
Domain
Cybersecurity, Data Privacy, AI Governance, Cloud Infrastructure
Required skills
Enterprise account management, churn mitigation, cross-functional orchestration, executive presentation, data environment analysis, adoption strategy
Preferred skills
DSPM/DLP/AI governance experience, recurring-revenue value drivers, cloud certifications (CIPP/CIPM/CISSP), high-growth startup experience
Technologies
AWS, Azure, GCP, SaaS, on-prem, structured/unstructured data
Responsibilities
Build and run success plans tied to customer business goals; Lead onboarding, adoption programs, health checks, and QBRs/EBRs; Track usage and health indicators to catch churn signals; Partner with Sales on renewals, cross-sell, and upsell; Orchestrate Support, Professional Services, Product, and Engineering to resolve blockers; Bring customer feedback to Product and Engineering.
Seniority
Senior, hands-on IC