Customer Success Manager - Enterprise
Core
Ensure long-term customer satisfaction and retention for strategic enterprise accounts by acting as a trusted advisor and single point of contact.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer retention, adoption, and revenue growth for enterprise clients
Domain
Industrial technology / SaaS
Required skills
Enterprise account management, strategic account planning, churn risk mitigation, business review facilitation, cross-sell/upsell execution, renewal negotiation, CRM management, executive-level communication, data analysis for insights, issue resolution coordination
Preferred skills
SaaS environment experience, customer success metrics knowledge, consultative selling expertise, multi-account prioritization
Responsibilities
Manage enterprise customer portfolio from onboarding to renewal; execute tailored success strategies to drive adoption; conduct business reviews and monitor account health; provide product training and feedback; identify upsell opportunities; facilitate renewals and contracting; travel up to 25% for site visits and conferences; maintain accurate CRM documentation.
Seniority
Senior, hands-on IC
