Partner Success Center of Excellence Strategist
Core
Establish and scale the Partner Success Center of Excellence (COE) to create consistent, scalable approaches for partner-led and joint delivery, strengthening alignment between UKG Services and implementation partners.
Role type
Senior strategy and program leadership for partner ecosystem success
Builds
Partner delivery methodologies, governance frameworks, engagement standards, tools, and best practices
Domain
SaaS / Workforce Management / Professional Services
Required skills
Program leadership, cross-functional influence, strategy translation, process improvement, change management, AI fluency, stakeholder management, data analysis
Preferred skills
SaaS business acumen, revenue recognition, delivery transformation leadership, technical concept articulation
Technologies
AI-enabled tools, automation, digital platforms
Responsibilities
Define partner delivery methodologies, playbooks, and governance models; Develop partner enablement strategies and readiness plans; Design partner-facing digital tools and workflows; Establish roles, responsibilities, and escalation paths; Monitor COE outcomes and delivery metrics; Lead change management for new methodologies.
Seniority
Senior, hands-on IC with strategic scope
