Sr. Commercial Relationship Manager
Core
Senior Commercial Relationship Manager owning SMB/Small Commercial account renewals, upsell, and cross-sell in a SaaS facility management platform, acting as a player-coach for the India Delivery Center team.
Role type
Senior IC commercial relationship manager (team lead)
Builds
Cloud-based service automation platform for facilities management
Domain
SaaS / Facility Management
Required skills
SaaS account management, complex renewal negotiation, quota ownership, upsell/cross-sell execution, player-coach leadership, forecasting rigor, CRM data hygiene, cross-functional collaboration
Preferred skills
Scaled customer coverage models, offshore/distributed team experience, operational process improvement, Facility Management vertical experience
Technologies
Salesforce, Gainsight
Responsibilities
Own end-to-end renewal and upsell process for assigned SMB/Small Commercial portfolio; Identify and execute expansion opportunities using structured commercial plays; Conduct customer-facing commercial conversations (renewals, pricing, negotiations); Act as player-coach providing deal support and coaching to IDC commercial team; Serve as first point of escalation for complex customer scenarios; Maintain high-quality account data in Salesforce and Gainsight; Partner with CSMs to align commercial priorities with customer health signals; Participate in staggered-shift coverage aligned to U.S. and European time zones
Seniority
Senior, hands-on IC with team lead responsibilities