Executive Customer Advocacy Lead, APAC
Core
Build and scale customer advocacy programs across APAC to turn customer success into market proof, sales opportunities, and brand impact for UKG's workforce operating platform.
Role type
Senior IC Customer Advocacy Program Manager (APAC)
Builds
Customer reference programs, executive advocacy initiatives, customer councils, and thought leadership content
Domain
B2B SaaS / HR Technology / Enterprise Software
Deliverable
product features
Required skills
Executive stakeholder engagement, B2B SaaS marketing, APAC market expertise, customer reference management, program management, commercial impact analysis
Preferred skills
HR technology domain knowledge, analyst relationship building, cross-cultural communication
Technologies
None stated
Responsibilities
Build and manage a network of APAC customer advocates; Identify and develop customers for references, testimonials, and case studies; Manage customer reference requests and match them to sales opportunities; Create and coordinate executive advocacy initiatives; Develop customer stories and advocacy content; Collaborate with global teams to scale best practices; Track commercial impact of advocacy activity
Seniority
Senior, hands-on IC