Lead Customer Experience Technical Engagement Manager
Core
Strategic executive relationship partner and technical advocate for UKG's most valuable Premium customers, ensuring adoption, retention, and business value realization.
Role type
Senior Customer Experience Technical Engagement Manager (Strategic Account Leadership)
Builds
Measurable outcomes and ROI for enterprise workforce management clients
Domain
HRIS / Workforce Management (HCM) / Enterprise SaaS
Deliverable
client delivery
Required skills
Executive relationship management, Customer success leadership, Technical stewardship, Root cause analysis, Cross-functional orchestration, Strategic governance
Preferred skills
Healthcare industry experience, Data analytics, System optimization, Adoption/transformation initiatives, West coast shift availability
Technologies
UKG Pro, UKG Pro WFM, Workforce Central, PLUS Central
Responsibilities
Serve as primary executive relationship manager for Premium accounts, Facilitate executive advisories and quarterly business reviews, Lead root cause analysis of escalated technical issues, Monitor account health and retention signals, Align internal teams around customer goals, Advocate for product enhancements based on feedback
